Shipping Policy
1. Introduction
Welcome to Tunze Australia's Shipping Policy. We strive to provide our customers with efficient and reliable shipping services. This policy outlines our shipping procedures, rates, delivery times, and other essential information to ensure a seamless shopping experience.
2. Shipping Regions
Tunze Australia currently ships within Australia and may offer international shipping to select countries. Please refer to our website or contact our customer service team for specific shipping destinations and rates.
3. Order Processing Time
Orders are typically processed and dispatched within 1-2 business days from the date of purchase, excluding weekends and public holidays. However, during peak seasons or promotional periods, processing times may vary.
4. Shipping Methods & Delivery Times
We offer various shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
Please note that these delivery times are estimates and may vary depending on your location, external factors such as weather disruptions, and carrier delays.
5. Shipping Rates
Shipping charges are calculated based on the total weight of the order, destination, and selected shipping method. You can view the shipping cost at checkout before completing your purchase. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
7. Shipping Restrictions
Some products, due to their size, weight, or nature, may be subject to shipping restrictions or additional charges. We reserve the right to refuse orders containing restricted items or request additional shipping fees for oversized or bulky items. If you have any questions about shipping restrictions, please contact our customer service team before placing your order.
8. International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply upon importation of the goods into your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for more information on potential charges.
9. Shipping Policy Updates
We may update our Shipping Policy periodically to reflect changes in our shipping procedures or carrier rates. Any updates will be posted on our website, and we encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or require assistance with your order, please contact our customer service team at:
Tunze Australia
Aquadepot Imports
308 Holmes Rd
Forrestfield WA 6058
Email: info@aquadepot.com.au